Frequently Asked Questions

Yes. Some coffees are seasonal or rotate periodically to keep our selection fresh and exciting.

At this time, we operate exclusively online.

Yes. Norman & Co Coffee is an independently owned brand focused on quality and freshness.

We focus on made-to-order freshness, thoughtful sourcing, and a simple, honest coffee experience.

Our name reflects a simple, thoughtful approach to coffee rooted in care and craftsmanship.

We handpick our beans from trusted farms around the world, prioritizing quality, sustainability, and ethical practices to ensure every cup tells a story. Visit our Our Farms page for more information.

Our expert roasters roast each batch to order, bringing out the unique flavor profiles of every bean. Freshness is our top priority.

Yes. All payments are processed securely through encrypted payment gateways.

Orders suspected of fraud may be canceled to protect customers and the business.

Yes. Our website is optimized for both desktop and mobile browsing.

No. Tracking information is sent via email after shipping.

We collect and use personal information to provide and improve our services, process orders, communicate with you, and as described in our Privacy Policy. Data is handled securely and retained only as long as necessary.

We do not sell personal information. We may share information with Shopify and service providers (payment, fulfillment, analytics), marketing partners where permitted, legal authorities when required, and others as described in our Privacy Policy.

You may request account deletion by contacting us at hello@normancocoffee.com. Depending on your location, you may also have the right to access, correct, or request deletion of your personal information as described in our Privacy Policy.

Payment details are handled securely and are not stored directly by us.

This can occur due to browser settings, cookies, or multiple device logins.

Account merging is not available at this time.

Yes. Customer data is stored securely and handled in accordance with applicable privacy regulations.

Yes. All of our coffee is roasted after your order is placed to ensure freshness, quality, and great flavor in every cup.

No. We do not pre-roast or warehouse coffee. Each order is processed and roasted to order so you receive coffee at its peak.

No. Our flavored coffees contain no added sugars or sweeteners. Flavor is infused during roasting.

We offer a range of roast levels depending on the coffee, including light, medium, and dark roasts. Roast details are listed on each product page.

Our coffee is roasted after your order is placed and shipped shortly after processing, ensuring it arrives fresh and ready to enjoy.

Freshly roasted coffee has brighter flavors and aromas because it hasn't been sitting on shelves.

Yes. Grind options are available on select products and can be chosen on the product page.

Some coffees are offered in limited quantities based on availability and seasonality. Once sold out, they may not return immediately.

Natural variations in coffee crops can cause subtle flavor differences, even within the same blend or origin.

Yes. Fresh coffee naturally releases carbon dioxide, which is a sign of freshness.

Roast dates are determined by order timing and production schedules and cannot be customized.

Fresh coffee may taste brighter or sharper depending on roast level, grind size, and brewing method.

Improper storage can reduce freshness even before the best-by date.

We offer a 100% Satisfaction Guarantee for service-related issues. If something went wrong, contact us and we'll make it right, including a refund if appropriate. This guarantee does not cover personal taste preferences. See our Refund Policy.

You can reach us anytime by emailing hello@normancocoffee.com or using our Contact Form. We aim to respond as quickly as possible during business hours.

Our support team is available Monday–Friday. We usually respond within 1–2 business days, though response times may be longer during busy periods.

We aim to respond as quickly as possible, typically within 1–2 business days, though response times may be longer during busy periods.

Yes. We reserve the right to refuse service in cases of abuse, fraud, or policy violations.

Please contact us as soon as possible so we can help update your order details if processing hasn't begun.

Please check your spam or promotions folder. If you still don't see it, contact us and we'll resend it.

You can sign up for our email list to receive updates on new coffees, promotions, and announcements.

At this time, restock notifications are not available, but updates may be shared via email.

Only if you opt in. You can unsubscribe at any time using the link in our emails. Transactional emails (order confirmation, shipping, etc.) will still be sent as needed. See our Privacy Policy.

Email preference links are included at the bottom of all emails.

Yes! Digital gift cards are available and delivered by email.

At this time, gift messages are not available.

Each shipping address requires a separate order.

Shipping labels do not include gift sender details.

Gift cards do not have an expiration date.

For best freshness, store coffee in an airtight container in a cool, dry place away from light and moisture.

We recommend 1–2 tablespoons of coffee per 6 ounces of water, adjusted to taste.

Grind size may vary slightly depending on the coffee and grind selection.

Product descriptions include flavor notes and roast information to help guide your choice.

Freezing is not recommended for daily use, but airtight freezing can extend freshness for long-term storage.

Yes. Coffee begins losing freshness once ground, which is why grinding just before brewing is recommended.

Water quality, temperature, and grind consistency can all impact flavor from brew to brew.

Yes. Coffee grown at higher altitudes often develops more complex flavor characteristics.

Yes. Movement during transit can cause grounds to settle or compact.

Once processing begins, grind selections cannot be changed.

Yes. Coffee can absorb odors from its environment, so store separately from strong scents.

Used coffee grounds have most flavor extracted; we don't recommend rebrewing.

Yes. Water quality impacts flavor; filtered water often produces better results.

Direct sunlight can damage coffee. Store in a cool, dark place.

Some flavored coffees may contain or be processed with nut-derived flavorings. Please review product descriptions and contact us with any allergy concerns.

Caffeine affects individuals differently. Please consume responsibly.

Consult a medical professional regarding caffeine consumption.

Caffeine is toxic to pets. Keep coffee away from animals.

Caffeine can be habit-forming. Consume responsibly.

Caffeine can disrupt sleep if consumed too close to bedtime.

No. Our coffee products are for personal consumption only and are not intended to diagnose, treat, cure, or prevent any medical condition. If you have dietary sensitivities or health concerns, please consult a healthcare professional. See our Terms of Service.

Sizing may vary slightly by item. Please review size charts before ordering.

Care instructions are included with each item to help maintain fit and quality.

Lighting and screen settings can affect how products appear online.

Yes. Follow care instructions to preserve size and print quality.

Most designs are durable, but extended exposure to water may fade or wear prints over time.

Check product-specific descriptions; some items may be hand-wash only.

Yes. Multiple orders can be placed separately. Each order is processed individually and may ship at different times.

Yes. You can check out without creating an account.

Yes. If you have an account, you can quickly reorder past purchases from your order history.

Yes. A receipt is sent to the email address provided at checkout once your order is placed.

If an item becomes unavailable, we'll contact you with replacement or refund options.

Processing includes roasting, printing, or preparation time and may take several business days before shipping.

If a payment fails, the order will not process. You may try again with a different payment method.

We accept major credit and debit cards. Available payment options are shown at checkout.

Payment declines may occur due to bank restrictions, incorrect billing information, or insufficient funds. Please contact your bank or try another payment method.

Yes. Orders are charged at the time of checkout.

Sales tax is calculated at checkout based on your shipping address and local regulations.

Final totals may change due to taxes, discounts, or shipping eligibility.

There is no fixed cutoff time. Orders are queued for processing based on order volume.

Orders placed outside business hours begin processing the next business day.

Special requests cannot always be accommodated, but order notes may be reviewed when possible.

Carts may reset due to browser settings, cookies, or inactivity.

This may indicate limited stock or a temporary website issue.

Chargebacks are reviewed on a case-by-case basis and may result in order restrictions.

It means your coffee is prepared after your order is placed, not pre-made or sitting in storage.

Absolutely! Just enter your gift card code at checkout to redeem its value toward your order.

Currently, we only support a single payment method per order. If you'd like to use multiple methods, you can place separate orders.

Yes! We accept all major credit cards as well as PayPal, Apple Pay, and Google Pay for your convenience.

Our pods are compatible with most standard single-serve brewers. Compatibility details are listed on each pod product page.

Recyclability varies by product. Please check individual pod listings for details.

Yes. Our pods feature the same carefully selected coffee used across our offerings.

Pods are designed for single use and best flavor extraction.

Pods have a recommended best-by date listed on the packaging.

Only one discount code may be applied per order unless otherwise stated.

Fresh, made-to-order coffee involves small-batch roasting, quality sourcing, and careful handling, which differs from mass-produced coffee.

Prices may adjust occasionally due to sourcing costs, seasonal availability, or promotions.

Discounts may be limited by expiration dates, exclusions, or order minimums.

Yes. Promotions may be modified or ended at any time.

Some promotions may apply only to specific product categories.

Some promotions exclude discounted or limited items.

Yes. Discount codes may have expiration dates or usage limits.

Discounts must be applied at checkout and cannot be added afterward.

No. Due to food safety, freshness, and quality standards, we do not accept returns on any coffee products. Once coffee has left our facility, it cannot be resold or reused. See our Refund Policy for replacements and refunds when we make a mistake or when orders arrive damaged.

If we made a mistake (wrong product, label, or fulfillment), contact us within 48 hours with your order number and photos—we'll replace or refund at no charge. For shipping damage, contact us within 48 hours with photos; we cover the coffee (up to $25) and you cover replacement shipping. For customer errors (wrong address, wrong product, or changes after processing), a new order is required. Full details are in our Refund Policy.

Merch is fulfilled by a trusted 3rd-party partner and made to order. Returns are limited to damaged or defective items—contact us within 48 hours of delivery with photos. See our Refund Policy for details.

Contact us within 48 hours of delivery with photos and we'll help resolve the issue.

Orders may only be canceled before processing begins. Once a coffee or merch order has entered processing, roasting, or printing, it cannot be canceled or modified. See our Refund Policy.

Exchanges are only available for damaged or defective items.

Approved refunds are issued to the original payment method. Please allow 5–10 business days for refunds to appear, depending on your bank or payment provider. See our Refund Policy.

Taste is subjective. While we stand behind our service and quality, refunds are not issued based on personal taste preferences.

Orders cannot be modified once processing begins; replacements require a new order.

Substitutions are not available unless a product is unavailable.

Refund patterns may be reviewed to protect against abuse.

Yes. Orders may be canceled if they violate terms or show signs of fraud.

Please contact us before filing disputes so we can assist.

Yes, for accounting and legal purposes.

New or limited items may not yet have customer reviews.

Inventory updates in real time and may change as orders are placed.

Coffee: typically 1–8 business days after processing. Merch: typically 5–12 business days after processing. Processing and shipping are separate; delivery estimates are not guaranteed. See our Shipping Policy.

Yes. Orders under $25: $2.99 shipping. Orders $25 and over: free shipping. Rates are calculated at checkout. See our Shipping Policy.

Not always. Coffee and merch may ship separately and arrive in different packages due to different fulfillment locations.

Coffee: 1–5 business days (roasted after you order). Merch: 3–7 business days by our 3rd-party fulfillment partner. Orders placed on weekends or holidays begin processing the next business day. See our Shipping Policy for full details.

Yes. Once your order ships, you'll receive a confirmation email with tracking details. Please allow up to 24 hours for tracking to update.

Currently, we ship within the United States only.

Please double-check your address at checkout. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses. If an order must be resent, additional shipping charges may apply. See our Shipping Policy.

Once a package is marked delivered by the carrier, we are not responsible for lost or stolen items. Check around your delivery location and contact the carrier. If your order arrives damaged, contact us within 48 hours with photos. See our Shipping Policy.

Coffee and merch are fulfilled by different partners, so they may ship separately and arrive at different times.

Orders containing coffee and merch may be split into multiple shipments with separate tracking numbers.

Delivery times are estimates and may be affected by carrier delays, weather, or high-volume shipping periods. If your order appears significantly delayed, feel free to contact us and we'll assist where possible.

Returned orders may require additional shipping fees to be resent.

Please check around your delivery location and contact the carrier directly for additional details.

Extreme temperatures may affect transit times, but we package orders to protect freshness during shipment.

At this time, special requests cannot be accommodated.

We ship via USPS, UPS, and FedEx. Carrier selection is determined by destination and efficiency.

Delays caused by events beyond carrier control may occur and are not guaranteed for resolution timelines.

We currently ship within the U.S. only, so customs delays do not apply.

Shipping costs are locked in at checkout and will not change after purchase.

Yes. Processing and shipping may take longer during holidays or peak seasons.

Orders that cannot be shipped may be canceled and refunded.

At this time, expedited shipping options are limited; standard processing and shipping applies.

Yes. Larger orders may require a physical address. We ship within the United States only.

We currently only ship within the United States.

Yes. Subscribe and save 5% on every order. You can choose how often you want your coffee delivered and cancel or change anytime.

If you already have a subscription, you can manage it (update frequency, skip a delivery, update payment, or cancel) in your account portal. Manage your subscription here.

Subscription orders follow the same processing and shipping standards; they ship on the schedule you choose.

We prioritize quality-focused sourcing and work with partners that value responsible practices.

We continually evaluate packaging options and aim to balance freshness, durability, and environmental impact.

Yes. Coffees are selected and reviewed for quality and consistency before being offered.

We are exploring environmentally conscious options for packaging and shipping.

Some packaging is recyclable; check product-specific descriptions for details.

Currently, we focus on direct-to-consumer orders. Wholesale opportunities may be considered in the future.